Return Policy

Returns

We want you to be entirely happy with your purchase and your feedback is important to us so if there is something you want to tell us about please let us know by sending us a message.

Please submit return request thru the following link

We will accept the returns for items purchased online subject to the following conditions:

  1. Items must be returned within 14 days of the delivery date.
  2. You are responsible for any costs associated with returning your items to us.
  3. Items must be returned in unwashed and unused condition, with all original tags attached. Shoe boxes must be returned in their original packaging including undamaged boxes.
  4. We are unable to accept returns without boxes or with scratched or dirty soles. Please note that when trying on shoes, you should try them on a clean surface.
  5. Cash refunds are not available for purchases made on our websites.
  6. We will refund back in the form of coupons equivalent value once we have received the return item back and confirmed that it meets the above conditions.
  7. Only returns via courier service or send to our head office is accepted.

Size Exchange

We will accept the exchange of size for items purchased online subject to the following conditions:

  1. Items must be returned within 14 days of the delivery date.
  2.  You are responsible for any cost associated with returning and sending your item to us & from us
  3.  Items must be returned in unwashed and unused condition, with all original tags attached. Shoe boxes must be returned in their original packaging including undamaged boxes.
  4. We are unable to accept returns without boxes or with scratched or dirty soles. Please note that when trying on shoes, you should try them on a clean surface.
  5. Only returns via courier service or send to our head office is accepted.

 

wow2wee customer service department:

Cognitive Ventures Sdh Bhd (1059221-P)
178 Beach Street,
10300 Georgetown Penang
Malaysia

***Returns sent to our Head Office are not free and the cost of your return will not be included in the refund that is processed.